Uber Eats Reviews

Check out trusted Uber Eats reviews on Kupn to shop wiser

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General rating

1.2/5.0

Of the 45 reviewers, 2 (4.44%) recommend this store.

Customer reviews

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42

What is your rating for Uber Eats?

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I wish I could do a negative 10 the drivers don't care neither do customer care

Placed my order from a restaurant 5 minutes away. I got the text driver on the way 19 min later no driver. Then the text delivered...not im in hall like where is my order. I text driver send photos. Get told i( i knocked and left at door.) No its not here come see. She wanted to continue to debate. I check with front desk hey no delivery past this desk. I walk to the hotel next door and hello. My food cold at the next hotel. Don't bother with customer service they will stall you for 30 min to make you give up. I gave them all the info on email text store info and he cant find it check back later.

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0

Lillian802

Reviewed on: Jul 04, 2023

Never received my food and no call or text message

My order was never delivered. The driver never called or texted me. I received a bill in email as if the food was delivered. I had to wait 20 minutes on a chat on the Uber Eats website just to get a refund. What a waste a time and money. The chat representative purposely disconnected me. This company should be ashamed of themselves for the money they charge for delivery and such poor customer service.

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1

Constance A.

Reviewed on: Jul 02, 2023

Uber Eats stole my money

My order was not fulfilled by the original restaurant which was a $67 dollar charge. The restaurant admitted to the mistake and issued a $20 coupon however Uber eats still collected the full amount. They refuse to credit my account back and claim it was not noted in time, when in fact I tried to report it immediately and only got through to someone a day and a half later. Non the less Uber eats criminally stole my money and wont refund it. After being a regular customer you would think they would react like professionals, good luck trying to actually get someone when you have an issue

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0

Caroline S.

Reviewed on: Jul 01, 2023

Ubereats ireland driver scam

Ubereats ireland driver scam Happened to my son last week He placed an order, not locally. Ordered confirmed he received a pin code Driver 'PEDRO' contacted him via chat and asked him for his phone number My son gave it The order was then marked as delivered when it wasn't Co-incidentally my sons PIN was the last 4 digits of his phone number as is often the case He contacted Uber Eats and they refused to help Citing that the PIN code they gave was used He begged them to look at the chat log woth driver they refused to engage any further saying their decision was final No food no money My son has disabilities he wouldn't have a lot of money Absolute disgrace of a company

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0

Julie919

Reviewed on: Jul 01, 2023

I have used uber eats a number of times…

I have used uber eats a number of times and my order has been wrong but you guys have always corrected it or refund me in some type of way.. the last order I put in worked out great the food was good and hot and it arrived in a very short timely manner!!!

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0

Same.Hill

Reviewed on: Jun 30, 2023

Recommends this store!

Order left outside the wrong address

The driver left my order at the entry of a different house and by the time I got there , my order was missing. I have contacted Uber customer service and they claimed that If i didn't get there i 7 min is not their responsibility.

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0

Jeremiah

Reviewed on: Jun 30, 2023

I only gave this horrendous

I only gave this horrendous company 1 star because I had too! They have no concept of delivering full stop and certainly not delivering any level of service! I will NEVER use this company again

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0

Chris.Hopkins

Reviewed on: Jun 30, 2023

No home delivery and woeful customer service…

No home delivery and customer service follow up terrible! Ordered home delivery, which was not delivered - order had been delivered to completely the wrong address (and postcode), by 'Vinicius'. So, to customer service...I went onto Uber website to find a phone number to speak to a human. Doesn't exist. Instead a chat - AI obvs, called 'maham33' -which was advertised as 9 minutes' wait (actually more like 24) and after 10 minutes of 'chatting' the robot said 'I can't deal with this, I only deal with live deliveries. Yours is completed'. Go figure. I won't be using Uber Eats again!

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0

Kennedy

Reviewed on: Jun 30, 2023

Ubber took unauthorized tip

please beware..we used ubber while on holiday in Spain..A few days after returning..I had a unauthorized £10 payment taken from my card..Thanking me for the tip They took a tip from my card I did not authorised. Tomorrow I'll be calling my bank to report this fraudulent transaction. After reading comments from others who they have also taken u authorised money from I'll never use ubber again..This is theft that needs looking into AVOID!!

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0

Medina847

Reviewed on: Jun 30, 2023

Just started ordering

Well, I'm a foreigner living in Taiwan, so I get nervous when using any delivery service. So far, even though most riders can't speak in English, I had never had any problem with them nor the service of Uber Eats. The riders are also very appreciative whenever I give them tips.

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0

Simpson

Reviewed on: Jun 30, 2023

Recommends this store!

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FAQs by the Kupn Community

How does Uber Eats get away with robbing from their customers?

Ramona907 Jun 24, 2023

We need a class action lawsuit against Uber Eats! Drivers stealing food not held accountable. Food not being picked or wrong orders and Uber eats won't fix it.

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How do you vet your agents to minimize the risk of sending violent rage-rats to my door? Do you have any policy in regards the security of the client?

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Are there other similar companies to Uber Eats that are less expensive or better?

Bobby H. May 21, 2023

Door dash is expensive and their service isn't the best but at least they will refund you when they mess up, Uber eats won't.

Liam R. Mar 01, 2022

I agree. Doordash or GrubHub. Never had a major issue with either. One small issue with Doordash. I was able to speak with someone and issue was resolved immediately. Good customer service.

Diane.Hopkins Apr 10, 2020

I would go with Grubhub and Doordash. They are reliable and careful.

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How easy is it to get a hold of customer service at Uber Eats?

Gloria792 May 21, 2023

Uber Eats has the worst customer service I have ever experienced, it is very hard to get in contact with a person and if you do they blame you refuse to help and then hang up. I have never been treated so rudely by a company in my little fe.

Elliott513 May 19, 2023

It's somewhat easy to get a hold of support but impossible to actually receive support. It seems every agent is regurgitating form answers from a script rather than addressing customer issues.

Lisa R. Aug 21, 2022

V hard indeed; they make it deliberately hard by keep forwarding you down blind alleys where you are given a contact number to a 3rd party that doesn't work!

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What made you choose Uber Eats over similar businesses?

Virgil355 May 21, 2023

My friend had a promotion for them and I was sick of doordashes fees and charges, big mistake. I Got NO FOOD and NO REFUND.

Micheal F. Mar 23, 2023

They offer a lot of coupons, such as 40% or 50% off. Definitely not worth it though

Perez Jun 30, 2022

I was tired of pizza and Door dash is just as bad.

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